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last updated September 2018
Welcome to Hopster Coding Safari – the beautifully designed app that gives your child a headstart in learning how to code.
Hopster Coding Safari complies with the Children’s Online Privacy Protection Act, (COPPA) a U.S. law that governs the use and collection of information online from kids under 13. To learn more about COPPA, consult this simple one-page informational guide from the kidSAFE Seal Program.
The creator of Hopster Coding Safari is Hopster. Hopster is the trading name of Plato Media Limited, a UK company with offices at 54 Commercial Street, London, E1 6LT and registered office at 1 Vincent Square, London SW1P 2PN.
A Controller is the person or entity which decides the purposes for which any personal data will be used. As Hopster the Hopster app and the data collected and used to allow you your family access to the app, Hopster is the data controller and responsible for your personal data.
Full name of legal entity: Plato Media Limited trading as Hopster
Email address: firstname.lastname@example.org
Postal address: 54 Commercial Street, London, E1 6LT (our registered office is 1 Vincent Square, London SW1P 2PN)
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We take data protection issues very seriously at Hopster and are confident that the processes we have in place will keep your personal data safe. If, however, there are any issues, we would really appreciate the chance to resolve anything that’s concerning you, before you approach the ICO.
Personal data, or personal information, means any information about an individual which can identify that individual. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together into the following categories:
Please note that any processing of financial data is carried out by the payment provider chosen by the user e.g. iTunes, Google Play etc. As such, Hopster Coding Safari does not collect, store or have access to any financial data.
We do not collect any data which is not necessary to provide the Hopster Coding Safari service to you.
We use different methods to collect data from and about you including through:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the circumstances set out below. These are called lawful bases for processing:
We do not generally rely on your consent as a legal basis for processing your personal data. We only use your data where it’s necessary to provide you with the Hopster Coding Safari service you have asked to receive – so, we are using your personal data to enable us to perform our contractual obligations to you.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also explained what our legitimate interests are, where relevant.
We might process your personal data for more than one lawful basis depending on the situation – as explained in the table below. If you would like further detail on any of the information set out below, please get in touch.
|Purpose/Activity||Type of data||Lawful basis for processing|
|To process and deliver your Hopster subscription:||(a) Contact||(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to allow you to access the Hopster Coding Safari app)
|To provide the Hopster Coding Safari app||
|(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to deliver the best service to you and improve the Hopster Coding Safari app)
|To manage our relationship with you, which might include asking you to leave a review or take a survey||
|(a) Performance of a contract between us
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
|To administer and protect the Hopster Coding Safari app and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||(a) Contact
|(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
|To use data analytics to improve our website, products/services, marketing, customer relationships and experiences||(a) Technical
|(a) Performance of a contract between us
(b) Necessary for our legitimate interests (to keep the Hopster Coding Safari app and our website updated and relevant, to develop our business and to inform our business strategy)
|To make suggestions and recommendations to you about goods or services that may be of interest to you||(a) Contact
|Necessary for our legitimate interests (to develop our products/services and grow our business)|
Cookies are small text files that we place in visitors’ computer browsers to store their preferences. Our cookies themselves do not contain any personal data. Our cookies may reference the personal data you provided during registration. We reference the information you provided via an encrypted identifier. Where we link these unique identifiers with your personal information, we will treat the unique identifiers as personal data as long as they are linked.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate Hopster Coding Safari. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your internet browser’s “help” file.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that that we need to use it for another purpose which is compatible with the original purpose.
If we need to use your personal data for an unrelated purpose, we will let you know and we will explain the legal basis which allows us to do so.
Please note that where we have to carry our processing where required by the law, we may process your personal data without your knowledge or consent.
We may have to share your personal data with third parties set out below, for the purposes set out in the table in paragraph 4 above.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Some of our external third parties are based outside the European Economic Area (EEA) – which is all EU member countries as well as Iceland, Liechtenstein and Norway. So, their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we make sure that similar levels of protection are in place. Below are some examples of how we do this:
Please contact us if you would like further information regarding the transfer of your personal data out of the EEA.
We have put in place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Additionally, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances you can ask us to delete your data: see Request erasure below for further information.
We may your personal data (so that it can no longer be associated with you) for research or statistical purposes.
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
If you wish to exercise any of the rights set out above, please contact us.
You will not usually have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If you wish to contact us about any privacy questions or concerns you may have, please do contact our team via the website.
You can also write to us at our parent company, Plato Media Ltd, at our postal address:
54 Commercial Street, London, E1 6LT (our registered office is 1 Vincent Square, London SW1P 2PN).