Last updated May 2018
Welcome to Hopster – the beautifully balanced playroom for the under–sixes.
Hopster has been certified by kidSAFE Seal Program and we comply with the Children’s Online Privacy Protection Act, (COPPA) a U.S. law that governs the use and collection of information online from kids under 13. To learn more about COPPA, consult this simple one-page informational guide from the kidSAFE Seal Program.
- Important information and who we are
Hopster as Controller
Hopster is the trading name of Plato Media Limited, a UK company with offices at 54 Commercial Street, London, E1 6LT and registered office at 1 Vincent Square, London SW1P 2PN.
A Controller is the person or entity which decides the purposes for which any personal data will be used. As Hopster the Hopster app and the data collected and used to allow you your family access to the app, Hopster is the data controller and responsible for your personal data.
- The data we collect about you
- How is your personal data collected?
If you would like to create a Hopster account, then we will need some personal data from you. If you don’t provide that personal data, then we may not be able to create a Hopster account for you. We will obviously let you know if this is the case. We use different methods to collect data from and about you including through: Direct interactions. You may give us your Identity and Contact information by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: create an account on our website or on our app; request newsletters to be sent to you; enter a competition, promotion or survey; or give us some feedback. Automated technologies or interactions. As you interact with the Hopster App and our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, automated event logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below: Technical Data from the following parties: (a) advertising attribution networks such as Adjust based outside the EU; and (b) testing and segmentation providers such as Swrve based outside the EU (c) customer support providers such as Desk based outside the EU (d) business intelligence providers such as Chartio based outside the EU (e) analytics providers such as Google based outside the EU Contact, and Transaction Data from providers of technical, payment and delivery services such as Apple, Google and Stripe based outside the EU. Authentication to Hopster via single sign on providers such as Facebook or Amazon login. Authentication to Hopster via a commercial partner such as Vodafone Iceland.
- How we use your personal data
- Disclosures of your personal data
- International transfers
Some of our external third parties are based outside the European Economic Area (EEA) – which is all EU member countries as well as Iceland, Liechtenstein and Norway. So, their processing of your personal data will involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the EEA, we make sure that similar levels of protection are in place. Below are some examples of how we do this: We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries. Where we use certain service providers, we may use specific contracts which may have been approved by the European Commission which give personal data the same protection it has in Europe. Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. Please contact us if you would like further information regarding the transfer of your personal data out of the EEA.
- Data security
We have put in place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Additionally, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
- Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances you can ask us to delete your data: see Request erasure below for further information.
We may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes.
- Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected. Request erasure of your personal data. This enables you to ask us to delete or remove personal data. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and you feel the processing impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Request the transfer of your personal data to you or to a third party. Withdraw consent at any time where we are relying on consent to process your personal data. If you wish to exercise any of the rights set out above, please contact us.
No fee usually required You will not usually have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.